X99 Privacy Policy — Your Data Is Safe with Us
Here is a clear overview of how your personal information is collected, used, and protected when you use x99.
Quick Overview — Full Details Below
Data Collection
X99 only collects information necessary to provide its services. We never ask for unnecessary or excessive data.
Data Protection
All your data is protected with SSL encryption and modern security measures. Your information is never sold to third parties.
Your Rights
You have the right to view, correct, or delete your personal data at any time by contacting our support team.
Cookie Usage
Cookies are used to improve the quality of our service. You can manage cookie preferences at any time through your browser settings.
Third Parties
Only the necessary data is shared with trusted third parties for specific tasks, such as payment processing.
Notice of Policy Changes
If our Privacy Policy changes, you will be notified via email or a platform notification.
1 Introduction
X99 (x99.world) takes your privacy seriously. This Privacy Policy clearly outlines how your personal information is collected, why it is collected, how it is stored, and when it is deleted while you use the x99 platform.
This Privacy Policy applies to all x99 services — including the website, mobile app, live betting, games, and customer support. By using x99, you are deemed to have accepted this policy.
Definitions: "x99," "we," or "us" refers to the entity operating x99.world. "You" or "user" refers to any visitor — registered or unregistered — on the platform.
We believe privacy is a fundamental right. That's why x99 builds privacy protection into every layer of its design. Our systems are built to minimize data collection, and whatever is collected is used solely to improve the quality of our services.
2 Data Collection
X99 collects your information in several ways. See the details below:
Information Collected Directly from You
- Registration Details: Name, email address, mobile number, date of birth, residential address.
- Identity Verification Information: National ID (NID) number or passport details.
- Financial Information: Payment method details (Mobile Pay/Nagad/bank account number).
- Contact Information: Records of chats or emails with our support team.
Automatically Collected Data
- Device Information: IP address, device type, operating system, and browser.
- Usage Data: Pages visited, time spent, and bets placed.
- Location Data: Approximate location based on IP address (not precise GPS data).
- Cookie & Tracking Information: Session cookies, performance cookies.
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Email | Account Registration & Communication | Yes |
| Mobile Number | OTP Verification & Security | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| NID / Passport | KYC Verification | Conditionally |
| Payment Information | Transaction Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
3 How Your Data Is Used
X99 uses your information only for the purposes listed below. It will never be used for any other purpose without your consent.
- Account Management: To handle registration, login, identity verification, and account security.
- Service Delivery: For betting, gaming, payment processing, and result determination.
- Customer Support: To resolve your issues, handle complaints, and provide general support.
- Security & Fraud Prevention: To detect unusual activity and keep your account secure.
- Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
- Service Improvement: To analyze user experience and make the platform better.
- Marketing (Optional): To send you relevant promotions and offers with your consent.
X99 never sells your data or shares it with third parties for advertising purposes. You can opt out of marketing emails at any time.
4 Data Storage & Security
X99 uses industry-leading technology to keep your data secure. We never compromise on security.
- SSL/TLS Encryption: All data transmitted on the website and app is encrypted.
- Database Encryption: Stored sensitive data is kept in an encrypted state.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Access Control: Only authorized personnel have access to specific data.
- Security Audits: Regular external security audits are conducted.
- Data Backup: Regular backups are maintained to protect against data loss.
Please note, however, that no one can guarantee 100% security on the internet. In the event of a security breach, x99 will notify you promptly and take all necessary action.
5 Sharing Information with Third Parties
X99 does not sell your personal information. However, limited data may be shared with third parties in the specific circumstances outlined below:
- Payment Providers: To process transactions with Mobile Pay, Nagad, Rocket, and banking partners.
- Identity Verification Services: Trusted verification providers to complete the KYC process.
- Technology Partners: Server hosting and cloud service providers.
- Legal Authority: When required by court order or regulatory authority.
- Fraud Prevention Services: For detecting suspicious activity.
We have agreements in place with all third parties requiring them to use your data only for specified purposes and not to share it further. x99 holds its partners to strict privacy standards.
6 Cookie Policy
X99 uses cookies on its website to improve service quality and make your experience smoother. Cookies are small text files stored in your browser.
Types of Cookies Used
- Essential Cookies: Login sessions and security tokens — the site cannot function without these.
- Performance Cookies: Pages visited and load times — helps us improve the site.
- Functional Cookies: Remembers your preferences — language, layout, and more.
- Analytics Cookies: User behavior analytics — completely anonymized.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
7 Your Rights
Every user registered on x99 has the following rights over their own data:
- Right of Access: The right to view what information x99 holds about you.
- Right to Rectification: The right to request correction of inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain conditions.
- Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
- Right to Portability: The right to receive your data in a readable, portable format.
- Right to Object: The right to object to your data being used for marketing or profiling purposes.
To exercise these rights, email us at support@x99.world. We typically respond within 30 days. Please note that in some cases legal obligations may prevent us from deleting certain data.
8 Children's Privacy
All x99 services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
Age verification is mandatory at registration. If x99 becomes aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted. Parents or guardians with concerns may contact us at support@x99.world.
9 Data Retention Period
X99 does not retain your data longer than necessary. The retention periods for different types of data are set out below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Compliance |
| Betting History | 3 Years | Dispute Resolution |
| Support Chat Logs | 2 years | Service Quality Evaluation |
| Cookie Data | Up to 1 Year | Remembering User Preferences |
Once the retention period expires, data is securely and permanently deleted.
10 International Data Transfers
X99's servers may be located in various countries. When your data is transferred across borders, we ensure that the same standard of privacy protection applies in the destination country as well.
For international data transfers, x99 complies with GDPR and international data protection standards. Your data is safeguarded through agreements with recipient parties to ensure equivalent levels of protection.
11 Policy Updates
X99 may update this Privacy Policy due to business needs or legal changes. When updates are made:
- The "Last Updated" date at the top of the page will change.
- You will receive notifications at your registered email address for any major changes.
- A notice will be displayed when you log in to the platform.
Continued use of the platform after updated policies are published will be considered acceptance of the new terms.
12 Contact
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@x99.world
- Live Chat: 24/7 live chat support available once you log in to the platform.
- Response Time: Typically within 24–48 hours.
To verify your privacy request, we may ask a few questions to confirm your identity. This is purely for security purposes — to ensure no one else can access your information.
Our Key Data Protection Features at a Glance
End-to-End Encryption
Every transaction and data exchange is protected with 256-bit SSL encryption — as secure as your bank.
Data Is Never Sold
X99 never sells your personal data to advertisers or third parties — that is our core commitment.
GDPR Compliant
We comply with GDPR, the international data protection standard recognized as one of the world's most rigorous privacy frameworks.
Full User Control
You have full control to view, correct, or delete your own data at any time. Just submit a request whenever you need.
Anonymous Analytics
User behavior is analyzed to improve the platform — entirely anonymously, with no personal identification.
24/7 Privacy Support
Our expert team is always available to answer any questions about data protection. Support is available in Bengali.
Take control of your data in three simple steps
Email Us
Send your request to support@x99.world. Use the subject line "Privacy Request" and clearly state what you need.
Identity Verification
We will verify your identity for security purposes. Submitting your request from your registered email or phone number will speed up the process.
Response within 30 days
We typically respond within 7 business days. Complex requests may take up to 30 days.
What Users Want to Know
Play with Peace of Mind — Your Data Is Safe with Us
X99's strict privacy policy and robust security measures keep you protected. Register now and enjoy the best betting experience in Bangladesh.
Not applicable to users under 18 · Please gamble responsibly